We are more than a Managed Services Provider
We can become your full-service IT department. With technical experience while working in both, small and large organizations, we know what it takes to minimize downtime. With our centralized Service Desk, our clients have full access to our portal where you can create Incident requests and track each ticket from open to close. We respond to tickets within minutes, ready to access your workstation or network to resolve your issue. We do not have operators reading from a script. Our techs answer the phone, ready to assist, and are proficient in Windows, Mac and hybrid environments. In addition to our technical skills, we utilize Remote Monitoring and Management tools which, alerts us to potential issues oftentimes, before our clients even notice.
Top Hat IT Solutions partners with our clients, assigning a dedicated service representative who will know the ins and outs of your infrastructure.
Our office is located in Englewood, New Jersey. Our service area includes New Jersey, New York City, the Bronx, Brooklyn, Queens, and Staten Island. We also service Westchester, Rockland County, and Connecticut.
Business Continuity and Disaster Recovery
Business Continuity and Disaster Recovery is a must for any business. No organization, no matter the size can afford to lose their data to any malicious, mechanical or natural disaster. Disgruntled employees, Accidental Deletions, Ransomware, or Server Failures can spell disaster for any business.
We customize and implement fail safe solutions that can protect in all of these instances. Our Business Continuity Solutions can have you up and running in minutes, not days, weeks or months, with full access to your data and applications in nearly all instances, including Ransomware attacks, hackers or accidental deletion of files. With access to the internet, your staff can have full access to data and files in the event of an office catastrophe.
Contact us to learn more about our Business Continuity and Disaster Recovery solutions.
Cloud Services - Integration, Management and Migration
Looking to migrate to Microsoft Office 365 or even a Hybrid setup with Microsoft Azure? We've got you covered! We safely migrate all email, setup SharePoint and integrate your Active Directory environment.
Whether setting up new services or looking to migrate existing services, contact us to get started. We even offer support and administration for your cloud environment.
Data Protection - Network Security
Nothing is more important to an organization than the ability to retain and protect it's data. Your clients also want to be ensured their data is safe in your hands. As a Managed Services Provider, we have to be confident that we are able to recover that data when it's compromised. Whether from accidental deletions by an employee, Malware/Ransomware attacks or Network Infiltration, we have to be able to turn back the clock and restore that data quickly, so that downtime is minimized.
Top Hat IT Solutions offers solutions that provides the best protection and recovery options in the industry. We are able to detect malicious activity and stop it before it spreads throughout the organization, causing irrepairable damage and data loss. Backups are done at both, the server and workstation level at selected intervals, which, allows us to save your data. We even offer email security and protection for Microsoft Office 365 and Gmail business email clients.